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Sunday, October 4
 

5:00pm EDT

Welcome & Unwind: Conference Kickoff Gathering
Sunday October 4, 2026 5:00pm - 8:00pm EDT
Atrium
After a day of travel, it’s time to settle in, unwind, and connect! Conference attendees are invited to join us in the hotel atrium for a casual welcome gathering and unofficial kickoff to the conference. Stop by to say hello, reconnect with familiar faces, meet new colleagues, and ease into the days ahead. We’re glad you’re here and look forward to a great conference together!
Sunday October 4, 2026 5:00pm - 8:00pm EDT
Atrium
  Social

6:00pm EDT

Registration
Sunday October 4, 2026 6:00pm - 8:00pm EDT
Lobby

Sunday October 4, 2026 6:00pm - 8:00pm EDT
Lobby
  Registration
 
Monday, October 5
 

7:30am EDT

Registration
Monday October 5, 2026 7:30am - 3:00pm EDT
Lobby

Monday October 5, 2026 7:30am - 3:00pm EDT
Lobby
  Registration

1:00pm EDT

Welcome & Annoucements
Monday October 5, 2026 1:00pm - 1:15pm EDT
Cranberry III & IV

Monday October 5, 2026 1:00pm - 1:15pm EDT
Cranberry III & IV
  Plenary

1:15pm EDT

Presentation on Self Care
Monday October 5, 2026 1:15pm - 2:45pm EDT
Cranberry III & IV

Monday October 5, 2026 1:15pm - 2:45pm EDT
Cranberry III & IV
  Plenary

2:45pm EDT

County Basket Drawing
Monday October 5, 2026 2:45pm - 2:50pm EDT
Cranberry III & IV

Monday October 5, 2026 2:45pm - 2:50pm EDT
Cranberry III & IV
  Plenary

2:50pm EDT

Break
Monday October 5, 2026 2:50pm - 3:00pm EDT
Atrium
Please visit our Sponsors!
Monday October 5, 2026 2:50pm - 3:00pm EDT
Atrium
  Break

3:00pm EDT

COOP Planning
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
Please join us to hear presenters share coop planning from A to Z.  Continuity of Operations, is vital in any office but can be daunting. We'll cover creating, testing, implementation and maintaining in all of the various sitautions a DRS office may encounter. We will also share plans from our counties.  (This will likely be focused towarad Directors, Deputies, managers and Pacses admin...
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Speakers
avatar for Robin Kelly

Robin Kelly

Director, Chester County Domestic Relations Section
Robin is the Director of Chester County DRS, and serves on the DRAP Board of Directors as 1st Vice President. Her 40 years of child support experience includes serving as Director, 11 years as a Deputy Director. She also served as an Enforcement Supervisor, Officer, Pacses administrator... Read More →
avatar for Jaime Trupp

Jaime Trupp

Director, Montgomery County Domestic Relations Section
Jaime began her career with Berks County Domestic Relations in 2000 as an Establishment Conference Officer. In 2006, she was promoted to Establishment Manager. In 2019, Jaime took on the role of Director of Montgomery County Domestic Relations, where she continues to serve. Since... Read More →
avatar for Dan Elsass

Dan Elsass

Project Coordinator, Allegheny County Domestic Relations Section
Dan started with Allegheny County in 2008 in the Client Call Center, he then moved to the Hearing Office, working with our Hearing Officers and running the Contempt courtroom. Since 2018 Dan has had the title of Project Coordinator. Dan works with all levels of court staff to introduce... Read More →
avatar for Sara Staub

Sara Staub

Project Manager, Conduent
Sara has been involved in the child support program since 2001.
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

Dynamics of Leadership
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
This session examines the evolving nature of leadership and the skills needed to guide teams in today’s rapidly changing workplace. Participants will explore the core dynamics that shape effective leadership through real world examples and interactive discussion. The training emphasizes how leaders can build trust, foster collaboration, and create cultures that support accountability and growth....
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Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

Language Access
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
Learn about the new telephone and document translation services partner Ad Astra and how to utilize the services they offer to serve your clients language translation needs in the IV-D office. We will walk through the process of determining the client’s spoken and written languages and of using the invaluable services Ad Astra provides. We will cover best practices for scheduled events and how...
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Speakers
SF

Sharon Francis

Manager, BCSE
Sharon is currently the BCSE Manager for the Division of Program Development and Evaluation – Program Development Section. She started this position in September of 2022 after working as the Director of Washington County Domestic Relations for more than 10 years. Sharon is former... Read More →
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

The Extracurricular Equation Standardizing "Reasonable" Expenses in 2026
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
With the recent 2026 updates to the Support Guidelines, child support workers are facing new challenges in defining "reasonable" extracurricular costs. When does a soccer fee become an "extraordinary expense"? This workshop features a panel of veteran staff from neighboring Domestic Relations Sections to discuss how they are interpreting the new guidelines and streamlining the submission process.
Moderators
TM

Todd Moul

Cumberland County

Speakers
JL

Jeff Lawrence

Cumberland County
avatar for Shelley Smeltz

Shelley Smeltz

Assistant Director, Centre County Domestic Relations Section

JM

Jill Mataka

Enforcement Officer/PACSES Administrator, Schuykill County Domestic Relations Section
Jill Mataka has worked in the Schuylkill County Domestic Relations Office for 13 years. She has held several different positions during that time. She started as a clerk and then as an intake secretary and secretary for the conference department. She earned her bachelor’s degree... Read More →
EG

Erin Graham

Chester County
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

What is Effective Case Management?
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
Join a panel of statewide Directors and management to learn how to transition from a "data processor" mindset to a leader of your own caseload. This session offers practical strategies for proactive enforcement, including how to master post-call follow-ups and expedite wage attachments. Participants will learn how to take decisive action on mail-screen items rather than simply rescheduling them...
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Speakers
BH

Brett Hayes

Adams County
DG

Donald Gampe

Centre County
TM

Todd Moul

Cumberland County

HN

Hilary Nace

Perry County
Monday October 5, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

4:30pm EDT

New Member Meet & Greet
Monday October 5, 2026 4:30pm - 5:30pm EDT
Atrium

Monday October 5, 2026 4:30pm - 5:30pm EDT
Atrium
  Social
 
Tuesday, October 6
 

7:00am EDT

Registration
Tuesday October 6, 2026 7:00am - 3:00pm EDT
Lobby

Tuesday October 6, 2026 7:00am - 3:00pm EDT
Lobby
  Registration

7:30am EDT

Continental Breakfast
Tuesday October 6, 2026 7:30am - 8:30am EDT
Cranberry III & IV

Tuesday October 6, 2026 7:30am - 8:30am EDT
Cranberry III & IV
  Breakfast

8:30am EDT

Welcome & Preliminary Events
Tuesday October 6, 2026 8:30am - 10:00am EDT
Cranberry III & IV

Tuesday October 6, 2026 8:30am - 10:00am EDT
Cranberry III & IV
  Plenary

10:00am EDT

County Basket Drawing
Tuesday October 6, 2026 10:00am - 10:10am EDT
Cranberry III & IV

Tuesday October 6, 2026 10:00am - 10:10am EDT
Cranberry III & IV
  Plenary

10:10am EDT

Break
Tuesday October 6, 2026 10:10am - 10:30am EDT
Atrium
Please visit our Sponsors!
Tuesday October 6, 2026 10:10am - 10:30am EDT
Atrium
  Break

10:30am EDT

What Matters Most: Aligning Your Priorities at Work and Home
Tuesday October 6, 2026 10:30am - 11:30am EDT
Cranberry III & IV
Do you ever feel like you're expected to be everything to everyone—all the time? Between constant emails, competing priorities, and the emotional demands of serving others, it's easy to spend your days reacting instead of leading with intention.This keynote is more than a presentation—it's an interactive experience designed to help you reclaim your focus, your energy, and your peace of mind.In...
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Speakers
KG

Kisha Gaines

Founder and CEO, The Wisdom Well LLC
Kisha Gaines is a retired corporate senior executive, speaker, a John Maxwell-trained professional development coach, and entrepreneur who believes every person on the planet has a unique purpose. She is the CEO of the professional and personal development company, The Wisdom Well... Read More →
Tuesday October 6, 2026 10:30am - 11:30am EDT
Cranberry III & IV
  Plenary

11:30am EDT

County Basket Drawing
Tuesday October 6, 2026 11:30am - 11:40am EDT
Cranberry III & IV

Tuesday October 6, 2026 11:30am - 11:40am EDT
Cranberry III & IV
  Plenary

11:40am EDT

Lunch
Tuesday October 6, 2026 11:40am - 1:00pm EDT
On your own!
Tuesday October 6, 2026 11:40am - 1:00pm EDT
  Lunch

1:00pm EDT

Beyond Burnout: Practical Strategies to Protect Your Energy and Improve Your Impact
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
The work of Domestic Relations professionals is both meaningful and demanding. Every day requires balancing complex cases, navigating changing policies, managing difficult conversations, and supporting individuals and families during some of the most challenging moments of their lives. Over time, those daily demands can create a level of emotional overload that impacts both professional...
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Speakers
SO

Shannon Olivares

COO, The Wisdom Well LLC
Shannon Olivares is a wife, mother, entrepreneur, and retired elite athlete who has worn many hats professionally.  Her endeavors include senior-level management, media relations, business owner/operator, speaking, and consulting. Shannon's passion is both living and teaching others... Read More →
JB

Joanie Baucum-Robinson

Principal Owner and Practitioner, On Purpose Planning and Consulting LLC
Joanie Baucum-Robinson is an engineer by trade, business owner, speaker, and coach who loves to empower people to reach their life potential. Joanie has the innate ability to deep dive into situations, dig out the root causes, and devise strategies for success. She can absorb complex... Read More →
HK

Honorable Kelley Streib

Judge, Butler County County Court of Common Pleas
The Honorable Kelley Streib is a trial judge who presides over matters in family, dependency, criminal, and civil actions.  In 2022, she joined The Wisdom Well, speaking on relevant topics to help professionals evolve into who they were meant to be.  In her private time, she looks... Read More →
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
  Workshop

1:00pm EDT

Cracking the Code: Financials Made Simple
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
Are you a new Director or Fiscal Officer, or simply interested in gaining a deeper understanding of how DRO operates? Join us for an informative workshop featuring experts from both BCSE and DRO who will walk you through the essentials of the IV-D financial landscape.  We will cover key topics such as financial submissions, account reconciliation, allowable versus unallowable expenses, and...
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Moderators
CC

Charles Carothers

Cumberland County
Speakers
KC

Kelly Carothers

Adams County
DA
JS
SK
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
  Workshop

1:00pm EDT

Intergovernmental Session
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
In this session, we will discuss recent appellate decisions from around the country related to the UniformInterstate Family Support Act (UIFSA) and the Full Faith and Credit for Child Support Orders Act (FFCCSOA).We will focus on cases where one tribunal is enforcing or modifying another tribunal's order. We will also reviewany case that has broad application across the IV-D program and review new...
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Speakers
avatar for Ethan McKinney, JD

Ethan McKinney, JD

Child Support Leader, Amazon Web Services
Ethan McKinney is the Child Support Leader for Amazon Web Services’ state and local government team.  In this role, he draws on his child support experience to help AWS serve state and local government customers as they seek to apply technology to improve outcomes for their child... Read More →
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
  Workshop

1:00pm EDT

Reentry Simulation
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
Step into someone else’s story, literally. In this fast paced, immersive Reentry Simulation, you’ll race through four weeks in the life of a person newly returning home after incarceration. With only minutes to complete essential tasks at 13 different community stations, like Probation, Employment, and Treatment, you’ll juggle limited resources, unexpected obstacles, and the pressure of real...
See More →
Moderators
BR

Brittany Robinson

Alleghany County
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
  Workshop

1:00pm EDT

Strengths-Based Coaching: Turning Potential into Performance
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
Explore how a strengths-based coaching approach fosters trust, builds confidence, and enhances overall team effectiveness. The panel of experienced leaders will share real-world coaching examples, practical tools and opportunities for participants to reflect on and refine their own coaching practices.

Speakers
BR

Brittany Robinson

Alleghany County
MH

Melissa Hayes

Schuylkill County

MA

Michael Anderson

Lebanon County
DG

Donald Gampe

Centre County
KC

Kelly Carothers

Adams County
Tuesday October 6, 2026 1:00pm - 2:30pm EDT
TBA
  Workshop

2:30pm EDT

Break
Tuesday October 6, 2026 2:30pm - 3:00pm EDT
Atrium
Please visit our Sponsors!
Tuesday October 6, 2026 2:30pm - 3:00pm EDT
Atrium
  Break

3:00pm EDT

Disability & Language Access in the UJS
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
This session will cover how the courts handle Americans with Disabilities Act requests for reasonable accommodations and language access requests. You will learn about the ADA, how to handle requests for access, and what to do when you’re stumped. We will also discuss the Unified Judicial System's Language Access Plan, when an in-person interpreter is required under the interpreter regulations...
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Speakers
BB
SB
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

Important DRS Memos
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
A deep dive review of DRS Memos containing IV-D history and requirements. Learn more about policies that shape the work of the DRS.
Speakers
AC

Alex Cain

Director, BCSE, Division of Program Development and Evaluation

SF

Sharon Francis

Manager, BCSE
Sharon is currently the BCSE Manager for the Division of Program Development and Evaluation – Program Development Section. She started this position in September of 2022 after working as the Director of Washington County Domestic Relations for more than 10 years. Sharon is former... Read More →
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

Proactive Enforcement
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
Effective enforcement is not just about taking action when payments stop – it's about ensuring payments and compliance remain consistent in the first place. Join us for this panel discussion to learn what your colleagues across the state are doing to be proactive in their enforcement actions. Panelists will share real-world strategies, from early intervention and the effective use of ePACSES...
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Speakers
JK

Jessica Koestel

Berks County
AP

Andrea Pelfrey

Lebanon County
AC

Anthony Cella

Bucks County
SK
DH

Donnan Hanlon

Allegheny County
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

Re-entry Simulation
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
Step into someone else’s story, literally. In this fast paced, immersive Reentry Simulation, you’ll race through four weeks in the life of a person newly returning home after incarceration. With only minutes to complete essential tasks at 13 different community stations, like Probation, Employment, and Treatment, you’ll juggle limited resources, unexpected obstacles, and the pressure of real...
See More →
Moderators
BR

Brittany Robinson

Alleghany County
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop

3:00pm EDT

The Spectrum of Change: Enhancing the Courts perspectives with the Neurodiverse and Autistic populations.
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
Changing perspectives can be both a practical and positive experience.  This panel will discuss, and provide examples, how the courts have enhanced their perspectives regarding their approach and interactions with the Neurodiverse and Autistic populations, as clients and employees.
Speakers
MH

Melissa Hayes

Schuylkill County

KC

Kelly Carothers

Adams County
CC

Charles Carothers

Cumberland County
JG

James Gallagher

Philadelphia County
KH
RH
Tuesday October 6, 2026 3:00pm - 4:30pm EDT
TBA
  Workshop
 
Wednesday, October 7
 

7:30am EDT

Continental Breakfast
Wednesday October 7, 2026 7:30am - 8:30am EDT
Cranberry III & IV

Wednesday October 7, 2026 7:30am - 8:30am EDT
Cranberry III & IV
  Breakfast

7:30am EDT

Registration
Wednesday October 7, 2026 7:30am - 11:00am EDT
Lobby

Wednesday October 7, 2026 7:30am - 11:00am EDT
Lobby
  Registration

8:30am EDT

Welcome & Announcements
Wednesday October 7, 2026 8:30am - 9:00am EDT
Cranberry III & IV

Wednesday October 7, 2026 8:30am - 9:00am EDT
Cranberry III & IV
  Plenary

9:00am EDT

BCSE and OCSE Updates
Wednesday October 7, 2026 9:00am - 10:15am EDT
Cranberry III & IV

Wednesday October 7, 2026 9:00am - 10:15am EDT
Cranberry III & IV
  Plenary

10:15am EDT

Beyond the Paperwork: Recognizing Domestic Violence and Building Safer Connections
Wednesday October 7, 2026 10:15am - 11:15am EDT
Cranberry III & IV
This training is designed for Domestic Relations professionals who regularly interact with individuals and families impacted by domestic violence. Participants will gain a foundational understanding of domestic violence dynamics, trauma responses, and lethality indicators. The training will explore common verbal and nonverbal cues exhibited by survivors, explain why trauma may cause survivors to...
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Speakers
TV

Tracy Veri, Ph.D.

CEO, VOICE (Victim Outreach Intervention Center)
Wednesday October 7, 2026 10:15am - 11:15am EDT
Cranberry III & IV
  Plenary

11:15am EDT

County Basket Drawing
Wednesday October 7, 2026 11:15am - 11:20am EDT
Cranberry III & IV

Wednesday October 7, 2026 11:15am - 11:20am EDT
Cranberry III & IV
  Plenary

11:20am EDT

Break
Wednesday October 7, 2026 11:20am - 11:30am EDT
Atrium
Please visit our Sponsors!
Wednesday October 7, 2026 11:20am - 11:30am EDT
Atrium
  Break

11:30am EDT

Case Law Update & Ethics - Lunch & Learn
Wednesday October 7, 2026 11:30am - 1:15pm EDT
Cranberry III & IV

Wednesday October 7, 2026 11:30am - 1:15pm EDT
Cranberry III & IV
  Lunch & Learn

1:15pm EDT

Break
Wednesday October 7, 2026 1:15pm - 1:30pm EDT
Atrium
Please visit our Sponsors!
Wednesday October 7, 2026 1:15pm - 1:30pm EDT
Atrium
  Break

1:30pm EDT

DRAP Book Club
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
Being a leader doesn’t always mean leading from the top down.  It also means leading up, leading across, leading your team, and most importantly, leading you.  Join us as we discuss the book The Rising Leader Handbook: Turning High Achievers into Effective Leaders by Mark J. Silverman.  Bring your life experiences to share with others and let’s talk about how we can use those to...
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Speakers
avatar for Rebecca Krueger

Rebecca Krueger

Enforcement Specialist, Chester County
Rebecca has been working with Chester County Domestic Relations since March of 2011, first as a Support Staff and very shortly thereafter as an Enforcement Officer. She spent 13+ years there before being recently promoted to Enforcement Specialist. She loves helping her coworkers... Read More →
HN

Hilary Nace

Perry County
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
  Workshop

1:30pm EDT

Legal and Ethical Uses of Artificial Intelligence in Child Support
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
As artificial intelligence rapidly transforms all sectors of government, child support leaders face challenges and opportunities in adopting these powerful tools while maintaining ethical standards and public trust. This session combines insights into responsible AI use with leadership expertise to provide practical guidance for responsible AI adoption in the public sector.Drawing on technical...
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Speakers
avatar for Ethan McKinney, JD

Ethan McKinney, JD

Child Support Leader, Amazon Web Services
Ethan McKinney is the Child Support Leader for Amazon Web Services’ state and local government team.  In this role, he draws on his child support experience to help AWS serve state and local government customers as they seek to apply technology to improve outcomes for their child... Read More →
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
  Workshop

1:30pm EDT

Navigating Tax Returns
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
Tax returns often tell only part of the story. Understanding which deductions are business expenses and which should be "added back" to income is critical to ensuring accurate child support calculations. Join us to discuss individual and business tax returns, identify red flags and distinguish between allowable deductions and expenses that may reduce available income for support purposes.
Speakers
SW
BJ
CT

Chad Templin

IV-D Attorney, Butler / Crawford County
DS

Debra Smith

Hearing Officer, Schuylkill / Carbon County
AM

Angela Montgomery

IV-D Attorney, Chester County
TS

Terri Schandelmeier

Conference Officer, Butler County
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
  Workshop

1:30pm EDT

Practical Technology for Modern Government Work
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA

Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
  Workshop

1:30pm EDT

TBA
Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA

Wednesday October 7, 2026 1:30pm - 3:00pm EDT
TBA
  Workshop

6:00pm EDT

Reception
Wednesday October 7, 2026 6:00pm - 6:45pm EDT
Atrium

Wednesday October 7, 2026 6:00pm - 6:45pm EDT
Atrium
  Social

6:45pm EDT

Banquet
Wednesday October 7, 2026 6:45pm - 11:00pm EDT
Cranberry III & IV

Wednesday October 7, 2026 6:45pm - 11:00pm EDT
Cranberry III & IV
  Social
 
Thursday, October 8
 

7:30am EDT

Breakfast
Thursday October 8, 2026 7:30am - 8:30am EDT
Cranberry III & IV

Thursday October 8, 2026 7:30am - 8:30am EDT
Cranberry III & IV
  Break

8:30am EDT

DRAP Showdown: Race Against the Clock
Thursday October 8, 2026 8:30am - 9:00am EDT
Cranberry III & IV
Put your child support knowledge to the test in this fast-paced, interactive game show! Contestants will face questions covering child support law, enforcement timeframes, and program requirements to earn valuable seconds on the clock. The more they know, the more time they’ll have to complete a challenge and advance toward victory. After three action-packed rounds, one contestant will be...
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Thursday October 8, 2026 8:30am - 9:00am EDT
Cranberry III & IV
  Plenary

9:00am EDT

Closing Business
Thursday October 8, 2026 9:00am - 11:00am EDT
Cranberry III & IV

Thursday October 8, 2026 9:00am - 11:00am EDT
Cranberry III & IV
  Plenary
 

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Sunday, October 4
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Atrium
Cranberry III & IV
Lobby
TBA
  • Break
  • Breakfast
  • Lunch
  • Lunch & Learn
  • Plenary
  • Registration
  • Social
  • Workshop